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Customer Care

Please contact us for any queries regarding your vacation activation or vacation booking.


Concerning Travel with your RedeemVacations voucher. All Hotel Stay incentives activated since Jan 2022 will now be given 18 months to select travel dates based on availability.

Our policy is once dates are booked there are no changes allowed. This policy is in place because once booked and confirmed for these complimentary rooms we must immediately prepay the participating hotel's local Government taxes and fees associated with the booking on your behalf

Should you for any reason decide you cannot travel on dates you have already booked please let us know we will attempt to accommodate the changes but cannot guarantee it as our policy above states no changes are allowed once booked.